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| The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Skill gaps include a range of skills needed for the workplace or for a particular job which are currently not developed within an individual. They are different from an individual's 'personal learning needs' as they are skills specifically relevant and required for a particular job. They may include: | animal and food-handling skillscommunication skills, such as listening and understanding, speaking clearly and directly, reading and writingcustomer service skillsliteracy and numeracy skillscapacity to undertake heavy physical worktechnical skillsworkplace technology skills using such things as business equipment, computer technology, machinery, hand tools, knives, nets, ropes, bags and security systems. |
Skill development activities may include: | coaching and mentoring programsguided workplace experienceaccess to a mentor for questions and adviceopportunities to learn a new task or to operate a new piece of equipment or workplace technologyhuman resources programsIT coursesinternal or external training program. |
Learning tools and practices may include: | discussionnote-takingobservationpracticereviewing manuals and training guidestrial and error. |
On-the-job learning opportunities may include: | attending talks or seminars arranged by the workplacefilling in for a colleague in a new areareceiving on-the-job training and supervised practiceshadowing another colleague in a different area. |
Off-the-job learning opportunities may include: | attending conferences or seminarsattending site visits with supervisorparticipating in community eventsparticipating in workplace social eventstaking a course with a training provider. |
Appropriate dress and behaviour may include: | demeanour and attitude displayed with customers and fellow employeespersonal dress and safety equipmentpresentation and hygiene. |
Time-management strategies may include: | balancing work and personal priorities or agendasbeing punctualdealing with interruptionssetting goalsorganising work environmentplanning daily or weekly workprioritising required tasks or activities. |
Organisational requirements may include: | common organisational practicesOHS policies, procedures and programsorganisational policies and guidelinesperformance plans. |
Workplace policies and guidelines may include: | attendancealcohol and drug restrictionsconfidentialitydress codesobeying orderspersonal safety and duty of care related to OHSpunctualitystandards for health and fitnessterms and conditions of employment. |
Organisational values generally refer to those mentioned in a mission or vision statement of a company and may include: | community responsibilityenvironment responsibilityethical behaviour and treatment of animals and the environmentinnovation. |
Cultural norms may include: | historymeanings specific to the language of the workplaceworkplace protocols. |
Main sectors of the agri-food industry may include: | animal care and managementconservation and land managementfood processinghorticulturemeat industrymillingracingrural productionseafood. |
Roles and responsibilities of industry may include: | providing proper training to those in the industry providing quality customer service providing quality products and services. |
Key organisations representing industry may include: | industry associationslegislative bodiesunions. |
Current issues or events may include: | economicenvironmentalpoliticalsupply and demandtechnological. |
Industry products are the outcomes of agri-food processes and may include: | range of products, such as meat, seafood, vegetables, fruit, seafood, cotton, sugar, dairy, wine, wool as well as manufactured food productsanimal care and management productsconservation and land management productsland and water resourcesmeat and livestockpharmaceuticalsplant care and management productsracing productsrural production productsseafood productssugar products. |
Industry services may include: | conservation and land management servicesconsulting servicescustomer supportdelivery serviceshealth and diet adviceplant and animal care adviceveterinary serviceswarranties and guarantees. |
Service standards will vary from industry to industry and from workplace to workplace depending on the job role and context. They may include: | dealing with conflict situationsdeveloping and maintaining product and service knowledgeestablishing relationships with customersfollowing appropriate hygiene and safety proceduresidentifying customer needs and expectationsmaintaining a positive and cooperative mannermeeting reasonable needs and requests of customers within acceptable timeframesreferring difficult complaints to appropriate personsresponding to customer complaintstaking opportunities to enhance quality of products and services. |
Quality standards may include: | consistency standardsmeeting customer requirementsquality specificationstime requirements. |