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Elements and Performance Criteria

1. Compare enterprise systems and processes with industry benchmarks
   • Obtain industry benchmarks for best practice
   • Examine production performance using comparative analysis techniques
   • Implement relevant codes of practice
   • Audit business systems against best practice criteria
   • Analyse marketing plans and evaluate Quality Assurance (QA) schemes
   • Audit human resources management practices against best practice criteria
   • Assess environmental and natural resources parameters against best practice
2. Identify areas for improvement within the enterprise
   • Establish targets and performance indicators
   • Implement systematic strategic planning
   • Embed an ethos for producing quality products in the enterprise culture
   • Define quality standards for products, physical and natural resources, and inputs
   • Establish commitment to knowledge and learning
   • Implement effective communication strategies
3. Undertake continuous monitoring of systems and processes
   • Implement mechanisms for gaining feedback
   • Review performance against targets and performance indicators in an appropriate evaluation cycle
   • Design reporting and documenting procedures
   • Implement improvements to systems and processes

Range Statement

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Performance Evidence

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

compare enterprise systems and processes with industry benchmarks

analyse systems and strategies against best practice

identify areas for improvement within the enterprise

document procedures to mitigate risks to quality and address areas for improvement

undertake continuous monitoring of systems and processes.

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Knowledge Evidence

The candidate must demonstrate knowledge of:

Quality Management (QM) objectives

leadership strategies to establish QM business culture

analysis skills related to the product market, Quality Assurance programs

performance measurement

benchmarking strategies for analysing production and financial performance

environmental standards and monitoring processes

codes of practice

strategic planning processes

scanning techniques for strengths, weaknesses, opportunities and threats

techniques and formats for establishing measurable performance targets

recording and reporting systems

human resource management and training practices/systems related to continuous improvement standards.

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