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Elements and Performance Criteria

1. Make contacts within community
   • Make connections through business, social and personal contacts and programs to the community
   • Identify connections for their potential in regard to a community group program or activity
   • Formulate plans for developing relationships together with relevant community members and leaders
   • Respect equity requirements and cultural backgrounds of people being contacted
   • Observe cultural protocols to establish positive contacts
   • Follow appropriate mechanisms to establish contacts with Indigenous communities
   • Address community requests for information on or participation in programs or activities to promote the community group and program
2. Form and create links
   • Develop contact through promotional activities, programs and activities of mutual interest to community members and other groups
   • Structure activities, programs and personal contact to allow trust and understanding to develop within the group and community
   • Develop working relationships in areas of common interest and goals to bring benefit to all parties
   • Seek feedback on programs and community group activities from participants and community and use to modify their application
   • Develop appropriate records to maintain ongoing contracts and relationships
3. Build networks
   • Use individual contacts and contacts with other groups to establish networks of common interest
   • Review programs and activities to incorporate networks and the network resources in areas of common interest and goals
   • Evaluate progress in establishing links and networks and identify opportunities for further action
   • Manage relationships and networks to ensure compliance with cultural protocols and agency procedures and guidelines
4. Report on community liaison
   • Evaluate community liaison activities in terms of their costs, benefits to the group program and contribution to the community
   • Prepare and submit reports on community liaison activities

Range Statement

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Performance Evidence

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

develop community networks

investigate equity requirements and cultural protocols for dealing with community groups

establish networks of common interests through individual contacts and contacts with other groups

promote program goals and issues to community groups through networking

make presentations to diverse groups of people

communicate with people using appropriate language and style.

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Knowledge Evidence

The candidate must demonstrate knowledge of:

community structures, organisations and cultures

relevant government community action programs

process of delivery of programs

current social and environmental affairs for local community and wider region

need for the establishment of a community group

group goals.

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