Elements and Performance Criteria
- Identify change processes
- Conceptualise impact of changes
- Discussions are initiated with individuals and families to identify their life-style, values and views on resource management and program issues to identify potential for change.
- Potential difficulties individuals and families may have in implementing change in their business and private lives are identified.
- Appropriate information and support approaches that address potential difficulties and are inclusive of cultural and equity are identified as part of change process.
- Implement support techniques
- Information is obtained to support individuals and families facing change.
- Information is provided in appropriate format and context to support individuals and families considering the change.
- Individuals and families are given positive encouragement and support as they consider and implement change.
- Support approach and information given is provided in a culturally sensitive and equitable manner.
- People are invited to seek additional assistance and provided with avenues of assistance where this will assist in their management of change.
- Review support outcomes