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Elements and Performance Criteria

1. Identify changes occurring at group and community levels
   • Identify changes at group and community level due to voluntary initiatives or legislative requirements
2. Identify potential impacts and reactions
   • Identify potential impact of changes and reactions at group and community level
   • Identify support in terms of change management initiatives that may be required to implement change in the group or community
   • Identify cultural and sector perspectives and viewpoints to address different reactions to change
3. Facilitate change management processes
   • Distribute information related to the changes in terms that assist understanding and acceptance
   • Enable group to develop understanding of change, to manage reactions and to develop response
   • Encourage group to develop and implement a plan to address change and its impacts

Range Statement

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Performance Evidence

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

identify required or impending changes and potential impacts on a group or community

develop change management strategies to deal with potential change issues

distribute information about changes and provide advice and response to queries

facilitate a group through a process of change

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Knowledge Evidence

The candidate must demonstrate knowledge of:

change management theories at individual and group level

local networks and groups

community viewpoints and cultures

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