Elements and Performance Criteria
- Research store product range
- Product knowledge developed by accessing relevant sources of information.
- Products correctly identified according to relevant product information.
- Operation of store products, machinery and equipment safely and accurately demonstrated according to store policy and legislative requirements.
- Knowledge of irrigation product range accurately demonstrated.
- Recommend irrigation products
- Estimate quantities
- Quantities of irrigation products required accurately estimated from measurements/information provided by customer according to product requirements and store procedures.
- Measuring tools accurately applied using imperial or metric measures relevant to specific products.
- Customer provided with accurate quotation for quantities estimated.
- Advise on irrigation product warranties
- Comparisons between product/manufacturers warranties clearly explained to customer.
- Individual product warranty terms and conditions confirmed from relevant sources of information and accurately conveyed to customer.
- Customer provided with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties, according to store policies and procedures.
- Negotiate price and payment options
- Payment options including store recommended retail pricing for various brand options accurately conveyed to customers according to legislative requirements.
- Individual product prices negotiated where necessary according to store policy to achieve sales.
- Store payment options accurately conveyed to customers and a preferred option negotiated following store procedures.
- Advise on and arrange product service and repairs
- Customer questioned to determine nature of problem.
- Problem diagnosed by accessing manufacturer's information.
- Solutions offered according to nature of problem, available product information and store policy.
- Service/repair process identified and accurately described to customer as required, according to store policy.
- Price and timeline for basic service/repairs identified and quoted to customer where applicable.
- Customer details identified and accurately transcribed to repair form, according to store policy and legal requirements.
- Item for repair labelled and securely stored according to store policy.
- Customer notified without undue delay on arrival/completion of service/repair.