Elements and Performance Criteria
- Identify customer needs
- Appropriate interpersonal skills are used to accurately identify customer needs
- Customer enquiries are handled courteously and promptly in accordance with enterprise procedures and industry requirements
- Available products are matched to customer needs and against ecological considerations
- Knowledge and understanding of irrigation products is actively and regularly researched and updated from authoritative sources
- Provide advice on products and services
- Advice that addresses customer needs is provided to customers in a timely and professional manner
- Products that may meet customer needs are appropriately exhibited or explained to customer
- Alternative and additional products and services are suggested as necessary
- Customers concerns and questions are addressed sensitively in line with enterprise requirements
- Recommend irrigation components and pumps
- Irrigation design is interpreted
- Pump and component requirements are established and discussed with customer
- Advice is provided on irrigation pumps that is based on suitability for the task, energy efficiency from pump curves and serviceability
- Advice on components is provided based on technically correct and current information
- Research irrigation innovations and products
- Conduct retail transactions with irrigation clients
- Quantities for irrigation installation projects are estimated
- Quotes on products and services are provided
- Price and payment options are negotiated
- Advice on irrigation product warranties is provided
- Advice on and arrange product service and repairs is provided
- Delivery of irrigation merchandise is arranged