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Elements and Performance Criteria

1. Provide information on opening and closing times
   • Operate security systems
   • Inform public of opening and closing times
2. Advise public on park or reserve access and activities
   • Communicate with public in a courteous, confident and effective manner
   • Inform public of responsibilities and safety requirements when using park facilities
   • Check park access and facilities are suitable for access
   • Inform public of changes to access to park facilities when these have been affected by severe weather or other event
3. Monitor visitor activities
   • Monitor visitor activities to ensure there is no risk of environmental degradation or destruction or to biosecurity
   • Monitor visitor activities to ensure the safety of staff and the general public
   • Act upon non-compliance with site access conditions
   • Report and respond to incidents

Range Statement

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Performance Evidence

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

advise public on park or reserve access and activities

provide information on safety requirements

monitor visitor activities to ensure compliance with park or reserve conditions of entry, safety and environmental requirements

act on non-compliance activities promptly

report incidents according to organisation procedures and legislative requirements

use standard industry terminology

follow work health and safety policies and procedures and monitor visitor activities to ensure safety of general public

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Knowledge Evidence

The candidate must demonstrate knowledge of:

limits to personal and legal authority to act on non-compliance with site access conditions

enterprise procedures, work health and safety and legislative requirements

enterprise security systems and communication equipment

conditions for visitors entering park

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