Elements and Performance Criteria
- Identify customer needs
- Use appropriate interpersonal skills to identify customer needs
- Handle customer enquiries courteously and promptly in accordance with enterprise policies and procedures and legislative requirements
- Match available products to customer needs
- Research knowledge and understanding of hardware products actively and regularly and update from authoritative sources
- Provide product advice
- Provide advice to customers in a timely and professional manner and accordance with legislative requirements
- Exhibit and demonstrate products appropriately to customer as required
- Suggest alternative and additional products and services as necessary
- Address customers concerns and questions sensitively in line with enterprise requirements