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Elements and Performance Criteria

1. Identify customer needs
   • Use interpersonal skills to identify customer needs
   • Handle customer enquiries courteously and promptly
   • Match available products to customer needs and against environmental considerations
   • Research and update knowledge and understanding of farm chemicals and related products from authoritative sources
   • Research local enterprise and district requirements for farm chemical products
2. Provide product advice
   • Provide advice that addresses customer needs in a timely and professional manner and is in line with enterprise and legislative requirements
   • Consider and discuss environmental considerations, non-chemical alternatives and additional products
   • Address customers concerns and questions
   • Ensure that information and directions on the product label are understood by the customer
   • Provide relevant safety information to the customer for recommended products
   • Prepare and supply quotations
3. Sell products
   • Ensure relevant licences/accreditation regarding the sale and handling of farm chemicals are held by salesperson and enterprise
   • Complete sales in to customer's satisfaction in accordance with enterprise and legislative requirements
   • Supply Safety Data Sheets (SDS) to customers purchasing registered chemicals.
   • Identify and respond to opportunities for add-on and repeat sales
   • Monitor sales results against specified criteria
   • Review sales techniques to enhance future sales results
4. Handle and maintain products
   • Handle and store farm chemical products safely and efficiently in line with manufacturer, work health and safety and chemical legislation requirements
   • Complete documentation
   • Monitor stock levels and follow re-ordering procedures

Range Statement

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Performance Evidence

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

engage customers, in relation to giving advice, receiving information and creating additional sales opportunities

assess and demonstrate cost benefits of products

ensure that information and directions on the product label are understood by the customer

research supplier information

supply Safety Data Sheets (SDSs) with all registered chemicals

encourage add on sales and represent the enterprise in a professional manner

follow enterprise work health and safety policies

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Knowledge Evidence

The candidate must demonstrate knowledge of:

potential environmental impact of chemicals

enterprises business values, structure, products and services

chemical formulations, available proprietary products and their applications

the content and legal status of registered chemical labels

relevant HAZCHEM, AGSAFE, Australian Dangerous Goods, work

health and safety, industry, fair trading, trade practices, and sales of goods legislation

enterprise policies and procedures relating to customer service

relevant licences/accreditation regarding the sale and handling of farm chemicals

work health and safety, pesticides and environmental legislation, codes of practice and enterprise procedures

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