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Elements and Performance Criteria

1. Identify customer needs
   • Use interpersonal skills to identify customer needs
   • Handle customer enquiries courteously and promptly in accordance with enterprise and legislative requirements
   • Match available products to customer needs and against ecological considerations
   • Research and update knowledge and understanding of agronomic products and related products from authoritative sources
   • Research local enterprise and district requirements for agronomic products
2. Provide product advice
   • Provide advice that addresses customer needs in a timely and professional manner and is in line with enterprise and legislative requirements
   • Exhibit or demonstrate products to customer in line with enterprise procedures and legislative requirements
   • Organise product trials of products when required
   • Suggest alternative and additional products and services
   • Address customers concerns and questions in line with enterprise requirements
   • Provide relevant safety information to the customer for recommended products

Range Statement

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Performance Evidence

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

research sources of agronomic information to retain technical currency in all aspects of agronomy relevant to local district requirements

engage with and give advice to customers

ensure that the advice and product type are applicable and suitable for the purpose and growing environment of the client

encourage add on sales

represent the enterprise in a professional manner when dealing with customers

follow enterprise of work health and safety polices

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Knowledge Evidence

The candidate must demonstrate knowledge of:

customer service techniques

systems and procedures for the safe handling of products

enterprises business values, structure, products and services

industry terminology for products

requirements of local or specific customers

relevant requirements of work health and safety, industry, fair trading, trade practices, sales of goods, environment and public liability legislation

agronomic products including fertilizers and crop seeds and their uses

relevant components of State/Territory Acts relating to fertilisers and certified seeds

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