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Elements and Performance Criteria

  1. Identify information requirements
  2. Provide information

Range Statement


Performance Evidence

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

respond to customer requests for information

use questioning to identify customer requirements

refer or seek advice from supervisor when required

engage customer, especially in relation to giving and receiving information

assess initial customer needs

access and research product information

seek assistance as required

recommend products

encourage repeat business

use industry standard terminology.