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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Process a request for information on issues and policies
  2. Identify sources and extract information
  3. Evaluate information for meeting client request
  4. Prepare and finalise report

Required Skills

Required skills

use literacy skills to read interpret and follow organisational policies and procedures develop sequenced written instructions record accurately and legibly information collected and select and apply procedures to a range of tasks

use oral communication skillslanguage competence to fulfil the job role as specified by the organisation including questioning active listening asking for clarification negotiating solutions and responding to a range of views

use numeracy skills to estimate calculate and record routine and more complex workplace measures and data

use interpersonal skills to work with others and relate to people from a range of cultural social and religious backgrounds and with a range of physical and mental abilities

Required knowledge

workplace policies and documentation on local regional state and national issues

relevant workplace documentation on international treaties agreements and charters

types of information sources

methods and means of accessing and extracting the required information

methods of validating information

types of reports and their uses

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following

process a request for information

access information to respond to the request

collate information to deal specifically with the request

prepare a response using chosen media

maintain a record of the information provided and file for future reference

Context of and specific resources for assessment

Competency requires the application of work practices under work conditions Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances