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Elements and Performance Criteria

  1. Communicate work roles
  2. Coordinate activities
  3. Maintain effective working relations
  4. Provide feedback

Range Statement


Performance Evidence

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

supervise and instruct staff to achieve work activities

delegate and allocate tasks

assess and evaluate staff capability

identify and provide training requirements

plan timesheets and timetables to meet deadlines

demonstrate safe workplace and environmentally responsible practices

solve staffing and resourcing problems

evaluate performance, provide feedback and prepare reports and performance appraisals

promote and maintain effective relationships between staff

monitor productivity and maintain staff records as required

use industry standard terminology.


Knowledge Evidence

The candidate must demonstrate knowledge of:

enterprise personnel processes

enterprise organisational structure and responsibilities

techniques for building trust and relationships

principles of team work and negotiation

leadership for the work team

performance appraisal systems and procedures

principles of time management

conflict management techniques

enterprise training requirements and processes

relevant State and Territory legislation, regulations and Codes of Practice with regard to work health and safety, environmental protection and employment

work health and safety hazard identification, risk assessment and development of risk controls.