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Elements and Performance Criteria

1. Determine quality assurance objectives for the enterprise
   • Assess future market requirements for quality assured products
   • Determine premiums for quality assurance products
   • Assess strategic benefits of a quality assurance program
2. Plan the quality assurance program and develop implementation strategies
   • Define product quality standards
   • Audit current status of products and operations
   • Evaluate and cost industry quality assurance programs
   • Document required processes and practices in the quality assurance program manual and prepare an implementation plan
3. Implement the quality assurance program
   • Document instructions defining task and process requirements
   • Implement contractor and staff training
   • Confirm communication takes account of social, cultural and ethnic backgrounds
   • Introduce changes to processes and practices
   • Establish processes to monitor and verify product quality
   • Introduce recording systems
   • Validate operating instructions under conditions to verify their suitability
   • Analyse problems and issues and resolve appropriately, promptly and decisively
   • Conduct system analysis, HAACCP or related processes
4. Review the quality assurance program
   • Establish reporting formats
   • Implement mechanisms for gaining feedback information
   • Make preparations for quality assurance audits

Range Statement

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Performance Evidence

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

determine quality assurance objectives for the enterprise

plan the quality assurance program and develop implementation strategies

implement the quality assurance program

review the quality assurance program

maintain required records to support quality assurance

use industry standard terminology.

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Knowledge Evidence

The candidate must demonstrate knowledge of:

market projections and customer requirements

cost/benefit of quality assurance implementation

system analysis, HAACCP or related processes

enterprise culture and values

leadership and administrative skills

human resources induction practices

human resources performance monitoring practices.

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