Required skills

determine quality assurance objectives for the enterprise

plan the quality assurance program and develop implementation strategies

implement the quality assurance program

review the quality assurance program

use literacy skills to fulfil job roles as required by the organisation The level of skill may range from reading and understanding documentation to completion of written reports

use oral communication skillslanguage competence to fulfil the job role as specified by the organisation including questioning active listening asking for clarification negotiating solutions and responding to a range of views

use numeracy skills to estimate calculate and record complex workplace measures

use interpersonal skills to work with others and relate to people from a range of cultural social and religious backgrounds and with a range of physical and mental abilities

Required knowledge

market projections and customer requirements

costbenefit of quality assurance implementation

system analysis HAACCP or related processes

enterprise culture and values

leadership and administrative skills

human resources induction practices

human resources performance monitoring practices

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following

define product quality standards based on the needs of the customer

determine quality assurance objectives for the enterprise

develop and implement procedures for quality assurance

maintain required records to support quality assurance

review the quality assurance program

Context of and specific resources for assessment

Competency requires the application of work practices under work conditions Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances

Quality assurance may include:

Quality assurance programs may include:

Market requirements may include:

Industry quality assurance programs may include: