Elements and Performance Criteria
- Develop and maintain specialist knowledge
- Use research skills regularly to build a comprehensive knowledge and understanding of specialist information from industry and other sources
- Identify characteristics of industry practices, products and services and analyse using available documentation
- Document information and maintain in a format consistent with enterprise requirements
- Apply acquired knowledge to improve quality within personal work areas
- Identify legislative, regulatory and industry requirements relating to own work
- Consult with clients
- Conduct consultation with clients in a professional and courteous manner at all times
- Use appropriate interpersonal skills to facilitate accurate and relevant exchange of information
- Use work practices that reflect sensitivity to client's requirements, specific needs and cultural, family and individual differences
- Provide a response to client enquiries and need
- Prepare information relevant to client's needs
- Use research skills to find verifiable evidence in support of information and document in the appropriate format
- Structure information to identify clear benefits to clients and the organisation
- Document and present information in a professional format and style to the client for consideration and discussion
- Evaluate client feedback by survey to improve future provision of technical information and professional services