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Elements and Performance Criteria

  1. Develop and maintain specialist knowledge
  2. Consult with clients
  3. Provide a response to client enquiries and need

Range Statement


Performance Evidence

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

develop and maintain industry wide specialist knowledge

provide a professional service to client enquiries and needs

show discretion and judgement in stakeholder interaction

implement professional practice in stakeholder consultation and report documentation

use industry standard terminology.


Knowledge Evidence

The candidate must demonstrate knowledge of:

products, treatments services of the industry

environmental sustainability and land use issues relevant to the industry

enterprise policy and procedures for customer service including handling customer complaints

service standards and best practice models

strategies for planning and monitoring activities

consultation methods, techniques and protocols

current enterprise, government and local council policy, legislation and regulations

mechanisms to obtain and analyse customer feedback.