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Elements and Performance Criteria

1. Guide the organisation in the achievement of its aims
   • Examine and confirm the strategic direction of the organisation
   • Undertake a leadership role in the strategic planning, goal setting and action planning of the organisation
   • Promote a clear understanding of organisational purpose is with stakeholders
   • Define and document clear roles and responsibilities for those in the organisation
2. Design and implement communication
   • Communicate the organisation’s policies and directions through documents and presentations
   • Define reporting mechanisms clearly and produce reports in line with organisational policy and guidelines
   • Define protocols for communication
3. Establish and maintain effective relationships
   • Establish a code of behaviour covering disagreements and negotiation in consultation with others in organisation
   • Employ different strategies to deal with a variety of personality types
   • Manage conflict to seek mutually beneficial solutions
   • Achieve consensus in decision-making within the organisation where appropriate
   • Maintain and promote stakeholder relationships
   • Apply and promote effective meeting procedures within the organisation
4. Establish and manage professional and business networks
   • Influence decision-making in other relevant forums to align with organisation’s best interests
   • Gather and acknowledge views for consideration and representation
   • Achieve win-win outcomes through lobbying and negotiations
   • Maintain contemporary knowledge of issues and political factors
5. Build effective teams in the organisation
   • Demonstrate and maintain ethical behaviour and appropriate inter-personal skills in all dealings
   • Adapt leadership style to suit a range of differing contexts
   • Canvas opinion leaders and gain institutional support for the organisation
   • Recruit new members for the organisation
   • Provide relevant information to new and potential members

Range Statement

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Performance Evidence

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

guide the organisation in the achievement of its aims

design and implement communication

establish and maintain effective relationships

establish and manage professional and business networks

promote team building

use industry standard terminology.

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Knowledge Evidence

The candidate must demonstrate knowledge of:

leadership styles, roles and responsibilities

strategic planning

development and implementation of organisational policy and procedures

ethics and codes of behaviour

conflict management

meeting procedures and protocols

negotiation and consensus in decision-making.

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