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Elements and Performance Criteria

1. Prepare organisational change management strategy for implementation of advanced electronic technologies
   • Analyse proposed changes in relation to current operational practices, infrastructure and strategic plans
   • Evaluate, cost and prioritise identified changes
   • Identify evaluate and manage risks associated with implementation
   • Develop implementation strategies, including change management and communication strategies
   • Engage, assemble and brief implementation team
2. Manage implementation
   • Communicate implementation strategies to stakeholders and clarify timelines and accountabilities
   • Monitor, record and report implementation progress against planned milestones
   • Identify and manage potential risks through consultation with stakeholders and review of testing outcomes
   • Review and revise implementation strategy, as necessary
   • Finalise installation according to implementation strategy and organisational procedures
   • Identify and implement training programs requried to support new technologies
3. Evaluate implementation outcomes
   • Review and evaluate implementation process
   • Debrief implementation team
   • Assess outcomes of implementation process against organisational requirements
   • Report project outcomes to key stakeholders
4. Develop and implement ongoing management processes
   • Develop business processes required for ongoing electronic technology management
   • Implement business processes required for ongoing electronic technology management
5. Prepare organisational change management strategy for implementation of advanced electronic technologies
   • Analyse proposed changes in relation to current operational practices, infrastructure and strategic plans
   • Evaluate, cost and prioritise identified changes
   • Identify evaluate and manage risks associated with implementation
   • Develop implementation strategies, including change management and communication strategies
   • Engage, assemble and brief implementation team
6. Manage implementation
   • Communicate implementation strategies to stakeholders and clarify timelines and accountabilities
   • Monitor, record and report implementation progress against planned milestones
   • Identify and manage potential risks through consultation with stakeholders and review of testing outcomes
   • Review and revise implementation strategy, as necessary
   • Finalise installation according to implementation strategy and organisational procedures
   • Identify and implement training programs requried to support new technologies
7. Evaluate implementation outcomes
   • Review and evaluate implementation process
   • Debrief implementation team
   • Assess outcomes of implementation process against organisational requirements
   • Report project outcomes to key stakeholders
8. Develop and implement ongoing management processes
   • Develop business processes required for ongoing electronic technology management
   • Implement business processes required for ongoing electronic technology management

Range Statement

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Performance Evidence

The candidate must provide evidence of managing change to organisational electronic technology systems. Evidence must demonstrate the candidate's consistency of performance over time.

The candidate must demonstrate ability to:

apply change management theory

use effective communication and teamwork skills to consult with stakeholders and system users

apply planning and reporting skills

use problem-solving, initiative and enterprise skills to:

assess vulnerabilities in electronic technology proposals

manage risks

monitor stakeholder satisfaction

develop strategies to respond to system, personnel and technology problems

provide leadership in workplace health and safety practice and observance of ethical, legislative and good corporate governance requirements

apply technology skills to:

use appropriate technology to achieve system and business outcomes

use appropriate terminology

use high levels of accounting (mathematical), technological and e-commerce systems

assess advice relating to suitability and reliability of hardware and software

analyse and assess potential of new technology solutions to improve organisational outcomes

research and evaluate potential impact of a proposed electronic technology system

analyse, develop and implement plans for introducing an electronic technology system with minimal interruption to business processes

identify, analyse and address problems in a timely and effective manner

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Knowledge Evidence

The candidate must demonstrate specialised and integrated technical and theoretical knowledge of:

business policies and procedures that impact on job role or function

change management theory

capabilities and limitations of infrastructure

business needs

facilities and infrastructure management

methods for assessing and analysing electronic technology proposals

planning techniques

quality measures and principles

relevant legislation, codes and regulations that affect business operations, especially in regard to workplace health and safety and environmental issues, Equal Employment Opportunity (EEO), industrial relations and anti-discrimination

written policies and internal procedures on electronic technology management and associated contractual documents

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