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Elements and Performance Criteria

1. Process order
   • Process or raise orders for stock as requested according to workplace requirements
   • Maintain ordering and recording system according to workplace requirements
   • Record and file orders and delivery requirements for retrieval according to workplace procedures
2. Follow up order
   • Monitor delivery process to meet agreed deadlines
   • Handle routine supply problems or refer to management as required by workplace requirements
   • Maintain continuous liaison with buyers and suppliers to ensure continuity of supply
   • Distribute stock according to workplace allocation
3. Process order
   • Process or raise orders for stock as requested according to workplace requirements
   • Maintain ordering and recording system according to workplace requirements
   • Record and file orders and delivery requirements for retrieval according to workplace procedures
4. Follow up order
   • Monitor delivery process to meet agreed deadlines
   • Handle routine supply problems or refer to management as required by workplace requirements
   • Maintain continuous liaison with buyers and suppliers to ensure continuity of supply
   • Distribute stock according to workplace allocation

Range Statement

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Performance Evidence

Evidence must demonstrate the candidate's consistency of performance over time.

The candidate must:

apply problem-solving skills where necessary

work with team members and individually

demonstrate communication and mathematical skills in regard to:

maintaining delivery and supply records

maintaining stock ordering and recording system

processing or raising stock orders

stock distribution records

apply workplace requirements in regard to:

current and future stock levels

existing suppliers

quality control procedures and requirements

range of stock

workplace merchandising and marketing

apply relevant workplace health and safety and regulatory requirements

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Knowledge Evidence

The candidate must demonstrate a factual, technical, procedural and theoretical knowledge of:

workplace requirements in regard to:

current and future stock levels

existing suppliers

quality control procedures and requirements

range of stock

workplace merchandising and marketing

relevant workplace health and safety and regulatory requirements

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