Elements and Performance Criteria
- Accept and complete works orders or order forms
- Electronic communication equipment is checked regularly for incoming messages in accordance with organisation requirements
- Messages, orders and work orders are received, accepted and recorded
- Orally recorded messages are transposed to a written format on appropriate forms
- Message/order forms are prioritised and routed to appropriate destinations
- Appropriate documentation is completed
- Pick parts from aisles, bins and racks
- Materials lists and order forms are read and interpreted to determine the appropriate picking process
- Appropriate transport equipment is selected for the parts to be picked
- Parts ordered are matched with location points in warehouse to ensure correct selection of parts
- Parts are picked from bins and racks on the basis of letters and codes matching part name
- Parts letters and numbers are checked and matched against those on the order form to ensure the correct parts and quantities are picked
- Appropriate records are completed for parts picked
- Parts not available are recorded and reported according to organisation procedures
- Deliver parts to work area or dispatch
- Pack parts
- Packaging is identified and selected to secure and protect the parts to be shipped
- Parts are coated with protective coatings/materials to ensure quality/undamaged products are received on completion of consignment (if applicable)
- Parts are packed into cartons/containers in accordance with standard operating procedures to secure and protect during transportation
- Packaging is sealed with appropriate sealing material to prevent spill or loss of stock during transportation
- Complete and attach invoices, dockets, stickers and labels
- Invoices and dockets are completed and inserted into envelopes and attached to packaging as shown in the standard operating procedures
- International handling code stickers are selected and attached to packaging to prevent damage to parts due to incorrect handling
- Packaging is accurately and legibly addressed to consignee to prevent delivery to wrong address
- Documentation is processed and dispatched internally/externally in accordance with organisation procedures
- Dispatch parts
- Transport requirements are identified and requisitioned
- Packaged parts are stacked on transportation equipment using methods that prevent damage and spillage during transportation
- Packaged parts are dispatched to next requested destination
- Transport documentation relevant to the dispatch process is completed