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Elements and Performance Criteria

  1. Prepare for continuous improvement
  2. Apply continuous improvement
  3. Monitor continuous improvement

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Systems and processes mustinclude:

assembly sequence

batch building

established continuous improvement system, such as Kaizen or workplace equivalent

lean manufacturing processes

picking of parts, restocking and quality inspections.

Continuous improvement tools must include:

balanced scorecards

benchmarking

cause and effect diagrams

fishbone diagram or workplace equivalent

lead time

performance measurement

plan-do-check-act (PDCA) or workplace equivalent

run charts

statistics

upstream and downstream customer feedback.

Problem-solving techniques must include:

step-by-step process

use of measurement.

Waste must include:

excess inventory and stock

excessive cycle time

activities that do not value add

over-processing

rejects

rework.

Workplace procedures must include:

quality processes for ensuring that built-in quality requirements are met

standardisation

work health and safety (WHS) requirements

workplace instructions.