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Elements and Performance Criteria

1. Meet automotive administration employment requirements
   • Structure of automotive industry sector and relevant associations, occupations and job roles are identified
   • Company business requirements are interpreted and work conditions identified
   • Company organisational structure, and roles and responsibilities of team members and team leader, are identified
   • Own work role, personal responsibilities and accountabilities are clarified
   • Lines of authority and reporting requirements are identified and followed
   • Company expectations and requirements, including client focus and privacy and confidentiality requirements, are identified and followed
2. Manage daily work activities
   • Individual tasks are prioritised and completed according to work schedule, company standards, workplace procedures and team expectations, and within required timeframes
   • Assistance is sought from team leader when difficulties arise in achieving allocated tasks
   • Changes are made to workload or work priorities as required
   • Own work is monitored and adjusted according to feedback from supervisors
3. Maintain a safe environment
   • Safety requirements are identified and followed
   • Personal work space is kept in a clean, organised and safe condition according to workplace procedures
   • Potential hazards and hazardous practices are identified and reported to appropriate persons
4. Contribute to a productive team environment
   • Information and instructions relevant to team activities are identified and shared with team members to ensure work goals are met
   • Individual contributions to team activities are clarified and confirmed with team members
   • Assistance is provided to team members and constructive feedback is provided and encouraged
   • Improvements to work activities and variations in the quality of components and work practices are noted and reported to team leader according to workplace procedures
   • Causes of disharmony and other barriers to achievement are referred to team leader for resolution
5. Identify own development needs
   • Personal skills are assessed to identify strengths and improvement opportunities, and are matched against job role and company requirements
   • Personal goals are determined and potential automotive career path options explored and matched against personal goals
   • Steps are taken, in consultation with team leader or manager, to identify own learning needs for future work requirements
   • Opportunities to learn and develop required skills and knowledge for future automotive industry work are identified and acted on as required
6. Meet automotive administration employment requirements
   • Structure of automotive industry sector and relevant associations, occupations and job roles are identified
   • Company business requirements are interpreted and work conditions identified
   • Company organisational structure, and roles and responsibilities of team members and team leader, are identified
   • Own work role, personal responsibilities and accountabilities are clarified
   • Lines of authority and reporting requirements are identified and followed
   • Company expectations and requirements, including client focus and privacy and confidentiality requirements, are identified and followed
7. Manage daily work activities
   • Individual tasks are prioritised and completed according to work schedule, company standards, workplace procedures and team expectations, and within required timeframes
   • Assistance is sought from team leader when difficulties arise in achieving allocated tasks
   • Changes are made to workload or work priorities as required
   • Own work is monitored and adjusted according to feedback from supervisors
8. Maintain a safe environment
   • Safety requirements are identified and followed
   • Personal work space is kept in a clean, organised and safe condition according to workplace procedures
   • Potential hazards and hazardous practices are identified and reported to appropriate persons
9. Contribute to a productive team environment
   • Information and instructions relevant to team activities are identified and shared with team members to ensure work goals are met
   • Individual contributions to team activities are clarified and confirmed with team members
   • Assistance is provided to team members and constructive feedback is provided and encouraged
   • Improvements to work activities and variations in the quality of components and work practices are noted and reported to team leader according to workplace procedures
   • Causes of disharmony and other barriers to achievement are referred to team leader for resolution
10. Identify own development needs
    • Personal skills are assessed to identify strengths and improvement opportunities, and are matched against job role and company requirements
    • Personal goals are determined and potential automotive career path options explored and matched against personal goals
    • Steps are taken, in consultation with team leader or manager, to identify own learning needs for future work requirements
    • Opportunities to learn and develop required skills and knowledge for future automotive industry work are identified and acted on as required

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Safety requirementsmustinclude:

work health and safety (WHS) and occupational health and safety (OHS) requirements, including procedures for: selecting and using personal protective equipment (PPE) following ergonomic work practices using correct manual handling procedures when moving workplace items.

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Performance Evidence

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:

complete assigned administrative work activities in an automotive administration workplace or a simulated environment on three occasions doing different administrative activities within commercially realistic timeframes

prepare one daily and one weekly individual work plan or schedule outlining own administrative duties and highlighting the interactions with other team members or activities

prepare a personal learning and development plan.

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Knowledge Evidence

Individuals must be able to demonstrate knowledge of:

work health and safety (WHS) and occupational health and safety (OHS) requirements relating to working in an automotive administration workplace, including procedures for:

selecting and using personal protective equipment (PPE)

following ergonomic work practices

using correct manual handling procedures when moving workplace items

structure of relevant automotive industry sector, and roles of the key industry associations, regulatory bodies, occupations and job roles

typical administrative duties in the relevant automotive industry sector

key features of relevant industrial awards, workplace agreements, and trainee or apprentice agreements

company expectations and requirements, including:

working hours, work ethic and presentation standards

authority and reporting lines

automotive terminology relating to work activity

privacy and confidentiality

client and customer service ethos

own job role and accountabilities, including:

position description

reporting and supervisory arrangements

role within team or work group

techniques for prioritising own work

methods for documenting work schedules or action plans

features of effective teams, including:

composition of work groups or teams

roles and responsibilities of members

group dynamics

impact of working effectively with others on individual and group performance

meeting and reporting procedures

communication techniques for obtaining and clarifying information and instructions, including:

active listening

questioning techniques

conflict resolution techniques

methods for obtaining and giving feedback, including:

formal and informal performance appraisal methods

verbal and non-verbal communication techniques

techniques for supporting team members

personal learning and development, including:

techniques for assessing own strengths and opportunities for improvement

goal setting methods and techniques

sources of information on learning opportunities

formats for documenting personal learning and development plans.

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