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Elements and Performance Criteria

1. Plan and prepare for quality outcomes in own work role
   • Quality work outcomes of own work role are identified and confirmed with supervisor
   • Individual quality performance indicators are identified and agreed with supervisor
   • Work plans and processes to achieve quality performance indicators are reviewed and discussed with supervisor
2. Achieve and maintain quality work outcomes
   • Own work activities are carried out to reflect quality outcomes
   • Changes needed to ensure the quality of own work outcomes are implemented according to workplace procedures and within own level of responsibility
   • Quality performance indicators of own work are monitored and discussed with supervisor to meet changing circumstances
   • Loss and damage are minimised by monitoring work processes, reporting incidents to appropriate person according to workplace procedures, and following established risk control processes
   • Improvements and recommendations to improve quality outcomes are documented and communicated to supervisor according to workplace procedures
3. Plan and prepare for quality outcomes in own work role
   • Quality work outcomes of own work role are identified and confirmed with supervisor
   • Individual quality performance indicators are identified and agreed with supervisor
   • Work plans and processes to achieve quality performance indicators are reviewed and discussed with supervisor
4. Achieve and maintain quality work outcomes
   • Own work activities are carried out to reflect quality outcomes
   • Changes needed to ensure the quality of own work outcomes are implemented according to workplace procedures and within own level of responsibility
   • Quality performance indicators of own work are monitored and discussed with supervisor to meet changing circumstances
   • Loss and damage are minimised by monitoring work processes, reporting incidents to appropriate person according to workplace procedures, and following established risk control processes
   • Improvements and recommendations to improve quality outcomes are documented and communicated to supervisor according to workplace procedures

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

There is no Range of Conditions for this unit.

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Performance Evidence

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in the unit’s elements, performance criteria and foundation skills:

contribute to quality work outcomes in three different activities in an automotive workplace, in which the work must involve:

identifying quality performance indicators of the activity

demonstrating own ability to achieve quality performance indicators

demonstrating quality outcome improvements of each workplace activity.

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Knowledge Evidence

Individuals must be able to demonstrate knowledge of:

key features of basic quality concepts, including:

taking responsibility for own work

getting it right the first time

reducing variability

achieving customer satisfaction

key features of workplace quality systems and procedures, including:

work instructions

safe work procedures

product specifications

equipment maintenance schedules

loss and damage control systems covering personal injury, plant, equipment and materials

work planning processes and performance indicators, including:

prioritising tasks and time

setting targets for own work

identifying reasonable criteria for evaluating own work outcomes

identifying measures to avoid wastage

identifying reasonable criteria to judge internal and/or external customer satisfaction

identifying processes to ensure a ‘right first time’ approach.

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