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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Estimate repair or service costs
   • Clarify service and repair requirements
   • Time requirements for job are estimated from a comparison of previous similar repairs
   • Costs associated with replacement parts are estimated
   • Parts and work needing to be subcontracted are identified and costs estimated
   • Estimate is calculated, feasibility of job is discussed with customer, and agreement is reached to proceed with quote
2. Prepare quotation
   • Job labour cost is documented and agreed with workplace supervisor
   • Parts and consumables are costed according to workplace pricing procedures
   • Quotation variations relating to unsighted damage are noted and prepared for customer acceptance
   • Quotation is reviewed by workplace supervisor and finalised
3. Present quotation to customer
   • Detailed quotation is provided to customer for approval
   • Approval from customer to commence work and undertake any supplementary quotation work is obtained as required
   • Workplace documentation is processed according to workplace procedures
4. Estimate repair or service costs
   • Clarify service and repair requirements
   • Time requirements for job are estimated from a comparison of previous similar repairs
   • Costs associated with replacement parts are estimated
   • Parts and work needing to be subcontracted are identified and costs estimated
   • Estimate is calculated, feasibility of job is discussed with customer, and agreement is reached to proceed with quote
5. Prepare quotation
   • Job labour cost is documented and agreed with workplace supervisor
   • Parts and consumables are costed according to workplace pricing procedures
   • Quotation variations relating to unsighted damage are noted and prepared for customer acceptance
   • Quotation is reviewed by workplace supervisor and finalised
6. Present quotation to customer
   • Detailed quotation is provided to customer for approval
   • Approval from customer to commence work and undertake any supplementary quotation work is obtained as required
   • Workplace documentation is processed according to workplace procedures

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

There is no Range of Conditions for this unit.

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Performance Evidence

Before competency can be determined, individuals must demonstrate they can perform the following according to the standard defined in the unit’s elements and performance criteria and foundation skills:

inspect four different vehicles or equipment, two with mechanical and two with electrical faults, and:

estimate required repair or replacement of parts and labour

prepare a written repair quotation for the above vehicles or equipment for customer approval.

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Knowledge Evidence

Individuals must be able to demonstrate knowledge of:

workplace procedures and work health and safety (WHS) and occupational health and safety (OHS) requirements relating to estimating and quoting on repairs, including procedures for:

selecting and using personal protection equipment (PPE)

manual handling vehicle components and systems

using hand tools and equipment

components of estimates and job costings, including:

labour

parts

costs relating to external products or services required

original equipment manufacturer (OEM) or authorised agency’s service and repair procedures

process to identify and determine location and extent of failure or faults in vehicle

evidence to support repair quotation, including:

part dismantle of damaged area for repair plan

indirect or unforeseen damage

photographs

vehicle inspection, failure or fault assessment procedures

service and repair industry standards.

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