Required skills

Required skills include

technical skills to the level required to carry out work role including maintaining equipment and operating communications and information technology

communication skills to the level required to communicate ideas and information to enable articulation of personal goals and career choices and information in the workplace and to relate to people from a range of social cultural and ethnic backgrounds and of varying physical and mental abilities

literacy skills to the level required to collect organise and understand information related to the retail bicycle sector including roles and responsibilities OHS requirements and potential career paths

numeracy skills to the level required to interpret work instructions and complete specified tasks using calculators and measuring devices

problemsolving skills to the level required to develop solutions to unpredicted situations clarify work instructions and resolve conflict

team skills to the level required to work effectively and cooperatively with others to optimise workflow and productivity

Required knowledge

Required knowledge includes

bicycle categories and bicycle terminology

calendar of various Australian and international bicycle events

structure of the retail bicycle sector

authority and communication lines within the enterprise

retail bicycle work ethic and team expectations including personal attitudes needed

equipment used by retail bicycle workshops

workshop layout and organisation

benefits of cycling in gaining and maintaining health and fitness

goal setting methods and techniques

communication principles and techniques

conflict resolution principles and techniques

Australian standards applicable to bicycles

applicable commonwealth state or territory legislation regulations standards and codes of practice including OHS personal safety and environment relevant to bicycle retail operations

organisational policies and procedures including quality requirements reporting and recording procedures and work organisation and planning processes related to bicycle retail operations

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessors must be satisfied that the candidate can competently and consistently

correctly apply and use safety and personal protective equipment

follow task instructions operating procedures and inspection processes to

minimise risk of injury to self or others

achieve outcomes within time and quality standards

produce a career plan which covers

personal goals and expectations

opportunities

timelines and personal development needs

work effectively with others

use terminology in communication with customers suppliers and colleagues

ensure workplace equipment is in operational order

Context of and specific resources for assessment

The application of competency is to be assessed in the workplace or a simulated environment that reflects as far as possible the actual working environment

Assessment is to occur using standard and authorised work practices safety requirements and environmental constraints

Assessment is to comply with relevant regulatory requirements including specified Australian standards

Where applicable reasonable adjustment must be made to work environments and training situations to accommodate ethnicity age gender demographics and disability

The following resources should be made available

retail bicycle environment

materials relevant to operating in a retail bicycle environment

equipment and hand and power tooling appropriate to work operations in a retail bicycle environment

computer with internet connection

workplace documentation

Method of assessment

Assessment must satisfy the endorsed Assessment Guidelines of this Training Package

Assessment methods must confirm consistency and accuracy of performance over time and in a range of workplace relevant contexts together with application of Required Skills and Knowledge

Assessment methods must be by direct observation of tasks and include questioning on Required Skills and Knowledge to ensure its correct interpretation and application

Assessment may be applied under projectrelated conditions real or simulated and require evidence of process

Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance but is able to be transferred to other circumstances

Competence in this unit may be assessed in conjunction with other functional units which together form part of the holistic work role

Guidance information for assessment

Assessment processes and techniques must be culturally sensitive and appropriate to the language and literacy capacity of the candidate and the work being performed

Workplace expectations

Information/documents

OHS requirements

Legislative requirements

Environmental requirements

Quality requirements

Organisational policies and procedures