Elements and Performance Criteria
- Prepare to work in a retail bicycle environment
- Undertake workplace activities
- Customer is greeted in line with customer service standards
- Customer needs are identified and addressed in line with workplace procedures and safety and environmental requirements
- Complex customer requirements and feedback are escalated with supervisor as required
- Sale is completed in line with workplace procedures and processes
- Complete work processes
- Prepare to work in a retail bicycle environment
- Undertake workplace activities
- Customer is greeted in line with customer service standards
- Customer needs are identified and addressed in line with workplace procedures and safety and environmental requirements
- Complex customer requirements and feedback are escalated with supervisor as required
- Sale is completed in line with workplace procedures and processes
- Complete work processes