Required skills

collect organise and understand information related to researching and interpretive skills to locate interpret and apply operational quality and environmental information

questioning and active listening skills eg when obtaining information on quality and environmental working practices

plain English literacy and communication skills in relation to dealing with others involved in the work

technical literacy and communication skills sufficient to interpret and apply common industry terminology and interpret symbols used for quality and environmental signage

plan and organise activities to plan performance indicators for individuals

work with others and in a team by involving team members in recommendations for improvement

use mathematical ideas and techniques to estimate value of improvements or costs of continuing with present procedures

establish diagnostic processes which include basic problemsolving skills to assess quality and environmental issues

use workplace technology related to the use of business technology

Required knowledge

General knowledge of

quality systems in a workplace

typical loss and damage control systems

environmental legislative framework and licence provisions

work planning processes

occupational health and safety OHS regulationsrequirements equipment material and personal safety requirements

enterprise quality systems and processes

worksite environmental procedures and key constraints

worksite environment control measures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of

identifying quality procedures and needs

identifying individual performance indicators

monitoring and adjusting performance indicators to meet changing circumstances

satisfying performance indicators

applying environmental control systems

processing recommendations for change

communicating effectively with others involved in or affected by the work

Context of and specific resources for assessment

This unit may be assessed in conjunction with other units which form part of a work role

Assessment of this unit may be completed on the job or in a simulated work environment which reflects a range of quality processes and procedures

The following should be made available

a workplace or simulated workplace

situations requiring quality and environmental working practices

worksite or equivalent instructions on quality and environmental working practices

hazardous chemicals andor dangerous goods information

materials tooling and equipment and may include stationery forms business documents job cards internal memoranda and file notes

Method of assessment

It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying work process circumstances Evidence of performance may be provided by customers team leadersmembers or other persons subject to agreed authentication arrangements

Guidance information for assessment

Quality procedures

Performance indicators

Legislative requirements

Environmental requirements

Environmental control measures

Environmental reports and documents

Loss and damage incidents

Communications

Information/documents