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Required Skills
Evidence Required
Critical aspects for assessment and evidence required to demonstrate competency in this unit | using effective questioningactive listening and observation skills to identify customer needs communicating effectively with others involved in or affected by the work |
This unit may be assessed in conjunction with other units that form part of the job role or function Elements of competence contain both knowledge and practical components. Knowledge components may be assessed off the job. Practical components should be assessed on the job or in a simulated work environment. The following should be made available a workplace or simulated workplace a range of customers with different requirements real or simulated a communication system or a range of communication equipment enterprise productsservices features and benefits | |