Required skills

collect organise and understand information to follow routine procedures and directions

communicate ideas and information to plain English literacy and communication skills in relation to reading and understanding workplace documents

plan and organise activities to carry out routine tasks with limited supervision

work with others and in a team by informing supervisor of issues which will affect timeframes and goals

use mathematical ideas and techniques to estimate requirements of tasks

establish diagnostic processes which use basic analytical problemsolving negotiation and conflict management skills in relation to working with others

use workplace technology related to documenting work progress on computersinformation systems

Required knowledge

General knowledge of

enterprise work procedures

group dynamics and the impact of working effectively with others on individual and group performance

enterprise work systems equipment management and facility operating systems

enterprise policies and procedures and legislative requirements in regard to

workplace ethics

work availability or nonattendance

staff rosters

dress and grooming

discriminatory behaviour

harassment

equal opportunity

staff counselling and disciplinary procedures

industry awards or enterprise workplace agreements

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of

organising and accepting responsibility for own workload

following the designated work plan for the job

contributing to collective planning cooperative work and effective outcomes

cooperating with others to complete workoriented activities

participating in identifying and meeting own development needs

consistently applying enterprise andor industry standards of dress and grooming

consistently and responsibly applying enterprise policies and procedures in regard to workplace ethics including interpretation of staff rosters notification of availability for work and allocated dutiesjob description

consistently applying enterprise policies and procedures and legislative requirements regarding nondiscriminatory language and attitudes

knowing own rights and responsibilities regarding awardsenterprise agreements

Context of and specific resources for assessment

This unit may be assessed in conjunction with other units that form part of the job role or function

Elements of competence contain both knowledge and practical components. Knowledge components may be assessed off the job. Practical components should be assessed on the job or in a simulated work environment.

Evidence is best gathered using the products processes and procedures of the individual workplace as the means by which the candidate achieves industry competencies

The following should be made available

a workplace or simulated workplace

documentation such as enterprise or sample policies and procedures manuals related to ethics employee and employer rights and responsibilities dress and grooming discrimination job descriptions and organisation charts

legislation such as equal employment opportunity equal opportunity and antidiscrimination

enterprise or sample awards andor enterprise workplace agreements

a qualified workplace assessor

Method of assessment

It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying circumstances Evidence of performance may be provided by customers team leadersmembers or other persons subject to agreed authentication arrangements

Guidance information for assessment

Business types

Staff

Staff activities

Communication

Legislative requirements

Policies and procedures