Required skills

collect organise and understand information related to the communication of business information to customers supervisors and other staff or relevant persons

communicate ideas and information to plain English speaking and communication skills in relation to oral communications with customers supervisors and other staff both informally and in making formal presentations

writing skills to allow effective written communications in the workplace

effective listening and interpersonal skills to enable effective communication in meetings and negotiations

plan and organise activities to plan a presentation and an approach for the negotiation of an issue

work with others and in a team by communicating with and involve team members in presentations

use mathematical ideas and techniques to ensure meetings and presentations meet planned timeframes

establish diagnostic processes which negotiate a solution to an issue

use the workplace technology related to ensure the use of business technology to make a presentation

Required knowledge

Knowledge of

common automotive and enterprise terminology

the activities procedures and policies of the enterprise

the requirements for oral communication

conventions and requirements for written communications

preparation conduct of and followup from meetings

preparing for and conducting a presentation

negotiating techniques and their application

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of

conducting oral communication in the workplace

communicating in writing

achieving meeting outcomes

conducting presentations

negotiating issues in the workplace

Context of and specific resources for assessment

This unit may be assessed in conjunction with other units that form part of a job role or function

Elements of competence contain both knowledge and practical components. Knowledge components may be assessed off the job. Practical components should be assessed on the job or in a simulated work environment.

Evidence is best gathered using the products processes and procedures of the individual workplace as the means by which the candidate achieves industry competencies

The following should be made available

a workplace or simulated workplace

documentation such as enterprise or sample policies and procedures related to work processes

real or simulated business information to be communicated

access to communication partners

a qualified workplace assessor

Method of assessment

It is preferable that assessment reflects a process rather than an event and occurs over a period of time to cover varying circumstances Evidence of performance may be provided by customers team leadersmembers or other persons subject to agreed authentication arrangements

Guidance information for assessment

Customers

Unit context

Information/documents