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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Assist staff with service/repair work
  2. Provide technical information to staff
  3. Facilitate continuous education of self and others

Required Skills

Required skills

collect organise and understand information related to providing technical guidance

communicate ideas and information to customers and supervisors related to providing technical guidance

plan and organise activities related to providing technical guidance

work with others and in a team by seeing and conveying information related to the planning sequencing and completion of the task

use mathematical ideas and techniques to count and measure

establish diagnostic processes that identify methods related to providing technical guidance

use the workplace technology related to providing technical guidance

Required knowledge

Knowledge of

coaching principles

sources of technical information

technical training and education options for staff

technical and technological developments to the sector of the industry in which one is employed

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence is fully observed and there is ability to transfer competence to changing circumstances and to respond to unusual situations in the critical aspects of

accessing and interpreting technical information assisting staff with servicerepair work providing technical information to staff and facilitating continuous education

Context of and specific resources for assessment

Underpinning knowledge and skills may be assessed on or off the job

Assessment of practical skills must take place only after a period of supervised practice and repetitive experience If workplace conditions are not available assessment in simulated workplace conditions is acceptable

The prescribed outcome must be able to be achieved without direct supervision

The following should be made available

testing equipment and technical information

Method of assessment

Practical assessments

effectively communicate with staff

identify sources of technical information for a range of technical problems

identify training and education opportunities for self and staff

Guidance information for assessment


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Methods

Methods include:

interpreting technical information and mentoring

Technical requirements for work completion

Technical requirements for work completion may include:

manufacturer/component supplier specification

organisational quality standards

Australian Design Rules

industry standards

recommended repair procedures

precaution notes

Areas of advanced technical competence (mechanical)

Areas of advanced technical competence (mechanical) may include:

engine management systems

automatic transmission control

air conditioning, including climate control

advanced braking systems, including heavy vehicle testing

LPG service and repair

steering alignment (front, rear and 4WS)

advanced steering systems

preparation of race cars (mechanical)

Areas of advanced technical competence (body)

Areas of advanced technical competence (body) may include:

body electronics

advanced welding

advanced colour matching

restoration

panel body alignment

air-conditioning systems (gas and degas)

airbags

preparation of race cars (body)

Information/documents

Information/documents may include:

in-house literature (electronic or paper-based)

experience of others in the organisation

other industry contacts (network)

spare part representatives

insurance assessors

industry bodies/associations

Australian Design Rules

manufacturer/component supplier information

technical information may include:

workshop manuals

trade publications

manufacturer/component supplier service bulletins and repair procedures

manufacturer/component supplier specialised training programs

OHS requirements

OHS requirements may include:

state/territory OHS legislation

award provisions