Elements and Performance Criteria
- Provide information on rules and regulations
- Relevant rules and regulations, including workplace-specific policies and procedures, are accurately and clearly explained to personnel
- Current and updated rules and regulations are regularly made readily accessible to staff in a timely manner according to workplace procedures
- Information about application and interpretation of rules and regulations is regularly provided and clearly explained to work group
- Opportunities for staff members to discuss and clarify rules and regulations are provided
- Monitor application of rules and regulations
- Ongoing compliance with rules and regulations, and ethical behaviour in the their application, are monitored
- Prompt and appropriate action is taken to address non-compliance or misinterpretation of rules and regulations
- Effectiveness of rules and regulations in maintaining event integrity and ensuring fair outcomes for participants is monitored
- Timely feedback is provided to appropriate personnel on non-compliance according to workplace procedures
- Adjudicate on disputed decisions
- Nature of protest or dispute is clarified and applicable rules and regulations are identified
- Evidence is heard and evaluated according to applicable rules and regulations
- Decision is made according to applicable rules and regulations
- Participant reactions to decisions are managed using effective communication skills and according to rules and regulations
- Incidents or non-compliant activities are reported to senior officials or stewards according to applicable rules and regulations, and are documented as required.
- Identify training needs
- Advice on training needs of individuals and work group is provided based on monitoring of team performance
- Coaching and mentoring assistance to team members are provided and arrangements for fulfilling training needs facilitated in consultation with appropriate management and according to workplace procedures
- Provide information on rules and regulations
- Relevant rules and regulations, including workplace-specific policies and procedures, are accurately and clearly explained to personnel
- Current and updated rules and regulations are regularly made readily accessible to staff in a timely manner according to workplace procedures
- Information about application and interpretation of rules and regulations is regularly provided and clearly explained to work group
- Opportunities for staff members to discuss and clarify rules and regulations are provided
- Monitor application of rules and regulations
- Ongoing compliance with rules and regulations, and ethical behaviour in the their application, are monitored
- Prompt and appropriate action is taken to address non-compliance or misinterpretation of rules and regulations
- Effectiveness of rules and regulations in maintaining event integrity and ensuring fair outcomes for participants is monitored
- Timely feedback is provided to appropriate personnel on non-compliance according to workplace procedures
- Adjudicate on disputed decisions
- Nature of protest or dispute is clarified and applicable rules and regulations are identified
- Evidence is heard and evaluated according to applicable rules and regulations
- Decision is made according to applicable rules and regulations
- Participant reactions to decisions are managed using effective communication skills and according to rules and regulations
- Incidents or non-compliant activities are reported to senior officials or stewards according to applicable rules and regulations, and are documented as required.
- Identify training needs
- Advice on training needs of individuals and work group is provided based on monitoring of team performance
- Coaching and mentoring assistance to team members are provided and arrangements for fulfilling training needs facilitated in consultation with appropriate management and according to workplace procedures