Elements and Performance Criteria
- Provide information on rules and regulations
- Accurately and clearly explain to personnel relevant rules and regulations, including organisation-specific policies and procedures
- Make all current and updated rules and regulations readily accessible to staff in a timely and regular manner according to organisational procedures
- Regularly provide information and clearly explain to the work group information about the application and interpretation of rules and regulations
- Provide opportunities for staff members to contribute their views on the application and interpretation of rules and regulations, including possible ramification of poor decisions and conflicts of interest
- Monitor application of rules and regulations
- Monitor ongoing compliance with rules and regulations and ethical behaviour in the application of rules and regulations
- Take prompt and appropriate action to address non-compliance or misinterpretations of rules and regulations
- Monitor the effectiveness of rules and regulations in maintaining the integrity of the event and ensuring fair outcomes for participants
- Provide timely feedback on non-compliance to designated person according to organisation procedures
- Adjudicate on decisions
- Adjudicate on decisions, where required, in accordance with the rules and regulations
- Manage the reactions of participants to decisions in accordance with the rules and regulations
- Use effective communication skills to manage and resolve conflict situations
- Report incidents or non-compliant activities to senior official and/or stewards
- Identify training needs
- Provide advice on training needs of individuals and workgroup based on monitoring of team performance
- Provide coaching and mentoring assistance to team members and/or facilitate arrangements for fulfilling training needs in consultation with appropriate management and according to organisation policies and procedures