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Elements and Performance Criteria

1. Maximise and maintain presentation of vehicle/ products for sale
   • Vehicle/product is clean and prepared to maximise market appeal in accordance with enterprise policies and procedures
   • Vehicle/product is placed in correct position to maximise presentation
   • Vehicle/product condition is monitored and action taken where necessary to maintain maximum market appeal
2. Maximise presentation of sales area
   • Presentation area is defined from floor plan in accordance with enterprise policies and procedures
   • Minimum vehicle/product numbers/types are determined and presented
   • Display areas are clean, tidy and safe
   • Correct handling, storage and display techniques are adopted according to vehicle/product types, enterprise and industry practices
3. Review acceptance of presentation of stock and sales area
   • Feedback from customers is sought
   • Customer feedback is collated and analysed
   • Action is taken

Required Skills

Required skills

collect analyse and understand information related to feedback from customers communicate ideas and information to draft presentation to management for support plan and organise activities to design presentation area work with others and in a team by involving other members of sales team in design and maintenance use mathematical ideas and techniques to develop roster to maintain area establish diagnostic processes for which design is both practical and safe use workplace technology related to process feedback

Required knowledge

enterprise policies and procedures enterprise sales presentation area and floor plan arrangements vehicleproduct preparation and presentation techniques vehicleproduct modelstypes

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	It is essential that competence in this unit signifies ability to transfer competence to changing circumstances and to respond to unusual circumstances in the critical aspects of presenting vehicleproducts in a manner to maximise market appeal maintaining suitable sales presentation area communicating effectively with others involved in or affected by the work
Context of and specific resources for assessment	Underpinning knowledge and skills may be assessed on or off the job The following are required vehicleproducts for sale suitable presentation area sales material eg brochures pamphlets banners flags stands ramps turntables a qualified workplace assessor
Method of assessment	Assessment of practical skills must take place only after a period of supervised practice and repetitive experience If workplace conditions are not available assessment in simulated workplace conditions is acceptable Prescribed outcome must be able to be achieved without direct supervision Practical assessments present vehicleproducts to maximise market appeal maintain maximum merchandising effect of sales presentation area Competence in this unit may be assessed in conjunction with other functional units which together form part of the holistic work role
Guidance information for assessment

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Methods	Methods include: application of vehicle/product preparation/presentation techniques application of procedures for maximising vehicle/product presentation area
OHS requirements	OHS requirements may include: state/territory/industry OHS requirements Work is carried out in accordance with award provisions
Resources may include	Resources may include vehicles/products for sale suitable presentation area sales material (e.g. brochures, pamphlets, banners, flags, stands, ramps, turntables)
Information/documents	Sources of information/documents may include: manufacturer/component supplier specifications enterprise operating procedures product manufacturer/component supplier specifications customer requirements industry/workplace codes of practice

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