It is preferable assessment reflects a process rather than an event and occurs over a period of time to cover varying circumstances Evidence of performance may be provided by customers team leadersmembers or other appropriate persons subject to agreed authentication arrangements Elements of competence contain knowledge and practical components. Knowledge components may be assessed off the job. Practical components should be assessed on the job or in a simulated work environment reflecting a range of products and services and a range of customers with different requirements Evidence is best gathered using products and procedures of the individual workplace context as the means by which candidate achieves industry competencies Competence in this unit may be assessed in conjunction with other functional units which together form part of the holistic work role
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