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Elements and Performance Criteria

1. Handle cash transactions
   • Cash is received and counted
   • Correct balance is determined, taking price, invoices, discounts, etc. into account, and correct change is given
   • Irregularities are noted and referred to appropriate persons for resolution
   • Cash is stored according to enterprise policies and procedures
   • Receipts are issued and transaction documented according to enterprise policies and procedures
2. Handle credit/funds transfer card transactions
   • Correct documentation and equipment for particular credit/funds transfer card is identified and accessed
   • Credit/funds transfer card recording device is identified and accessed
   • Recording device is operated according to provider procedures and taking into account enterprise credit limits
   • Irregularities are noted and referred to appropriate persons for resolution
   • Receipts are issued and transaction documented according to enterprise policies and procedures
3. Handle cheque transactions
   • Cheques are received and examined for correctness (amount, dates and signature)
   • Irregularities are noted and referred to appropriate persons for resolution
   • Cheques are stored according to enterprise policies and procedures
   • Receipts are issued and transaction documented according to enterprise policies and procedures
4. Carry out invoicing procedures
   • Calculations are performed to produce accurate customer invoices
   • Documentation is completed to ensure accuracy of content
   • Invoices are distributed to appropriate persons/section for certification prior to being dispatched
   • Verified invoices are dispatched within designated time limits
   • Invoices are copied and filed for auditing purposes according to enterprise policies and procedures

Required Skills

Required skills

collect organise and understand information related to collation of cheques for processing communicate ideas and information on irregularities in cash balancing to appropriate persons plan and organise activities for the development of invoices work with others and in a team with office persons to develop invoices use mathematical ideas and techniques to count cash establish diagnostic processes which recount cash and credit transactions to balance books use workplace technology related to record sales

Required knowledge

money handling security methods personal safety requirements applicable legislation GST information equipment safety requirements enterprise transaction policies cashcreditfunds transfer systems

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	It is essential that competence in this unit signifies ability to transfer competence to changing circumstances and to respond to unusual circumstances in the critical aspects of conducting cash and noncash transactions preparation of invoices interpreting and communicating operational information safe work practices operation of officesales equipment communicating effectively with others involved in or affected by the work
Context of and specific resources for assessment	Underpinning knowledge and skills may be assessed on or off the job The following are required cash and noncash transaction equipment computer softwarehardware calculator office equipment enterprise stationery safes cash register EFTPOS systems credit card systems stock scanning pricing equipment postage equipment a qualified workplace assessor
Method of assessment	Assessment of practical skills must take place only after a period of supervised practice and repetitive experience If workplace conditions are not available assessment in simulated workplace conditions is acceptable Prescribed outcome must be able to be achieved without direct supervision Practical assessments recognise denominations of Australian currency notes and coinage access and apply cashcredit systems receive cash perform calculations and give correct change use equipment handle cash correctly use security systems where applicable prepare and dispatch invoices Competence in this unit may be assessed in conjunction with other functional units which together form part of the holistic work role
Guidance information for assessment

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Methods	Methods include: conducting sales transactions using cash and non-cash procedures telephone, fax, written communication, verbal preparation of debtor invoices Specific requirements may include: literacy/numeracy
Occupational health and safety (OHS) requirements	OHS requirements may include: state/territory/industry OHS requirements Work is carried out in accordance with award provisions
Resources	Resources may include: cash and non-cash transaction equipment invoice dispatching system computer software/hardware, calculators, office equipment, enterprise stationery, safes, cash register, EFTPOS systems, credit card systems, stock scanning/ pricing equipment, postage equipment
Information/documents	Sources of information/documents may include: enterprise operating procedures job cards product manufacturer/component supplier specifications company stationery customer requirements industry/workplace codes of practice

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