Required skills

collect organise and understand information related to customer information when collected and analysed for onselling

communicate ideas and information when features and benefits are explained to customers

plan and organise activities when promotions are planned and organised

work with others and in a team by seeking involvement of team members

use mathematical ideas and techniques when cost estimates are prepared for promotions

establish diagnostic processes having cost and time limitations when considered in recommendations

use workplace technology related to business technology used to prepare cost estimates

Required knowledge

occupational health and safety OHS

oral and written communication skills for application

buyer behaviour

selling procedurestechniques

product and service promotional procedures for application

legislationregulationsguidelines applicable to the industry sector

advertising codes of practice

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential that competence in this unit signifies ability to transfer competence to changing circumstances and to respond to unusual circumstances in the critical aspects of

promoting products and services to customers and establishing onselling opportunities

communicating effectively with others involved in or affected by the work

Context of and specific resources for assessment

Underpinning knowledge and skills may be assessed on or off the job

The following are required

products for sale

suitable presentation area

sales material eg brochures pamphlets banners flags stands ramps turntables

a qualified workplace assessor

Method of assessment

Assessment of practical skills must take place only after a period of supervised practice and repetitive experience If workplace conditions are not available assessment in simulated workplace conditions is acceptable

Prescribed outcome must be able to be achieved without direct supervision

Practical assessments

behave professionally in a manner appropriate to the situation and customer needs

demonstrate a range of products in a professional manner

apply promotional sales techniques to a range of sales situations and customer needs

Competence in this unit may be assessed in conjunction with other functional units which together form part of the holistic work role

Guidance information for assessment

Promotion

Selling

Sales

Professional explanations/ demonstrations

Customer needs

Industry standards

Complementary products/services

OHS requirements

Resources may include

Information/documents