The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
Use of communication systems includes that required in routine operations and may occur by day or night and in a variety of work contexts, including: | in confined spaces, exposed conditions and controlled or open environmentsin a workplace, terminal or apron in a vehiclein an aircraft |
Communication systems may include: | radios including personal, hand-held or vehicle mounted, CB, UHF, VHF, SSB |
Worksite communication may include: | active listeningtwo-way communicationquestioning to obtain information and/or clarify information and understandingroutine oral reporting |
Communications may involve: | English speaking personsmultilingual staff |
Communication problems may include: | misunderstandingnoisy environments or communications channelsillegible writing or printuse of non-standard vocabularyincorrect assumption that message has been received and/or understoodnot following correct communication protocols and proceduresunfamiliar aviation or non aviation terminology |
Communication may be with: | other airport personnelmanagerssupervisors/team leadersairline representativespolice and other emergency services personnelother professional or technical stafflocal government authorities |
Depending on the type of airport concerned and the local terminology used, workplace procedures may include: | airport procedurescompany proceduresenterprise proceduresorganisational proceduresestablished procedures |
Information/documentation may include: | airport or workplace communication procedures, protocols, checklists and instructionsmanufacturers’ specifications for communications equipmentaircraft and vehicle identification codesclient and/or supplier instructionsmaterial safety data sheetsrelevant codes of practice including the National Standards for Manual Handling and the industry safety codelegislation, regulations and related documentationaward, enterprise bargaining agreement, other industrial arrangementsstandards and certification requirementsquality assurance proceduresemergency procedures |
Applicable regulations and legislation may include: | relevant regulations, standards and codes of practice, including the Civil Aviation Act, Civil Aviation Regulations and Civil Aviation Safety Regulationsrelevant Australian and state/territory occupational health and safety (OHS) legislationequal employment opportunity and anti-discrimination legislation and related policiesenvironmental protection regulations |