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Elements and Performance Criteria

1. Communicate accurate operational messages
   • Communication is delivered clearly, timely and accurately
2. Standard phrases are used as required
3. Unambiguous and concise non-standard phrases are used
4. Active listening watch is maintained for all communication channels
5. Readbacks are provided and obtained
6. Delivery of voice messages is adjusted to suit receiver
7. Messaging protocols are followed
8. Most effective communications method is used
9. Handover or takeover is performed to achieve continuity of teamwork and service
10. Provide timely and accurate operational information and coordination
    • Position and navigation information is provided
11. Meteorological information is provided
12. Changes in operational status of aids to navigation, air routes and airspaces affecting flight operations are provided
13. Changes in operational status of communications facilities affecting flight operations are provided
14. Flight hazard alerts are issued
15. Flight safety alerts are issued
16. Operational information is coordinated and recorded
17. Issue and coordinate traffic information
    • Traffic information is issued
18. Traffic avoidance advice is issued
19. Traffic information is coordinated
20. Respond to pilot requests
    • Sufficient information is obtained from relevant sources to determine nature and implications of pilot request
21. Appropriate response is made to pilot requests

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions can be found in the Companion Volume Implementation Guide.

Relevant legislative and regulatory requirements must include:

Airservices Act 1995 Civil Aviation Act 1988 and the Civil Aviation Amendment Act 1995 Civil Aviation Safety Regulations (CASR) and Manual of Standards (MOS) Defence Orders and Instructions International Civil Aviation Organization (ICAO) Standards and Recommended Practices (SARP) national and state/territory work health and safety (WHS)/occupational health and safety (OHS) legislation and regulations

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least one occasion and include:

allocating attention according to priorities communicating clearly and concisely with others communicating in a team by exchanging information through assigning responsibility, and acknowledging, inquiring and challenging communications errors formulating and issuing communications messages and questions interpreting and following operational instructions interpreting and recording messages listening actively modifying communications dependent on workplace contingencies, situations and environments perceiving and comprehending incoming information prioritising responses in accordance with operational procedures reporting and/or rectifying identified problems promptly reading and interpreting relevant instructions, regulations, procedures and other information relaying communications with required attention to detail using standard and non-standard radiotelephony and coordination phrases using communications facilities to maintain contact with airspace users using most appropriate form of communication for the operational context.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

barriers to communication

communication codes, abbreviations and conventions

communication errors

communication techniques

communication types

communications associated with emergency and/or abnormal operations

communication procedures

coordination procedures

effects of fatigue on effective communication

frequencies coverage

handover and takeover procedures

how to read and interpret instructions, regulations, procedures and other information

messaging formats and protocols

principles of effective communication

procedures to be followed in equipment/facility failure

prompts and techniques used to assist and cue coordination and communications

qualitative aspects of verbal communication including tone, emphasis, stress and frustration

read back requirements

relevant legislation and workplace procedures

relevant sections of regulatory and operational documentation

standard and non-standard radiotelephony and coordination phrases.

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