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Elements and Performance Criteria

1. Manage individual and crew performance
   • Pre- and post-operational individual and crew condition is managed to ensure safe and effective performance
   • Individual and crew performance when conducting flight operations is monitored against workplace standards, procedures and requirements
   • Degradation of individual or crew physiological conditions is recognised and appropriate strategies are implemented to ensure safe outcome of aviation operations
   • Degradation of individual or crew psychological condition is recognised and appropriate strategies are implemented to ensure safe outcome of aviation operations
   • Sources of stress are identified and managed to maintain safe aviation operating conditions
   • Limitations to operational performance are communicated to individuals and crew to maintain safe operating conditions
2. Communicate effectively as pilot in command
   • Effective listening skills are applied
   • Questions are used to gain additional information
   • Information received is clarified/confirmed, interpreted, and accurately communicated or reported with due observation of ethics and protocols required of the operational environment
   • Communication is undertaken in varying situations and with familiar and unfamiliar individuals and teams
   • Appropriate protocols and procedures are followed when using communications systems during normal and non-normal operations
   • Responses are sought and provided to others in a timely manner

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying effective listening techniques applying effective questioning techniques to obtain information and clarify information while communicating with others applying effective verbal/non-verbal communication techniques applying relevant aeronautical knowledge identifying individual or collective symptoms of deterioration in physiological conditions that might endanger the safety of flight operations and taking appropriate corrective action implementing contingency plans implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations maintaining compliance with relevant regulatory requirements including avoiding alcohol and drugs before and when conducting flight operations managing and controlling individual and collective symptoms of stress before and when conducting flight operations managing and monitoring individual or crew physiological and psychological conditions when conducting flight operations managing aspects of lifestyle that may impact on individual or collective performance modifying activities depending on workplace contingencies, situations and environments monitoring individual or crew performance before and during the flight operations reading, interpreting and following relevant instructions, regulations, procedures, information and signs reporting and/or rectifying problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures responding appropriately to cultural differences in the workplace working collaboratively with others when managing human factors as pilot in command (PIC) working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

aviation medicine: basic concepts respiratory system and circulation of the blood pressure cabin CASR Part 61 Manual of Standards Schedule 3 Aeronautical Knowledge relevant to human factors within air transport operations flight operations and health: high-altitude environment physiological and mental fitness incapacitation intoxication body rhythm disturbances fatigue stress and anxiety general health aspects human behaviour: general concepts cockpit management judgement and decision making human factors that may influence individual and collective performance during multi-crew operations human information processing: general system senses integration of sensory inputs: spatial disorientation and illusions memory managing and monitoring crew conditions: crew and team composition principles crew skills, knowledge and abilities crew divisional, functional and leadership structures relevant WHS/OHS procedures and regulations relevant sections of Civil Aviation Safety Regulations (CASRs) and Civil Aviation Orders pertaining to human factors and their effect on human performance.

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