Elements and Performance Criteria
- Manage passengers during normal operations
- Passengers are briefed on safety, normal and emergency procedures before flight in accordance with regulatory requirements, orders and operations manual
- Passenger safety, comfort and wellbeing is provided for in accordance with regulatory requirements and workplace procedures
- Passengers are managed on the ground and in the air in accordance with regulatory requirements, orders and operations manual
- Manage passengers during an abnormal or emergency situation
- Passengers are warned of potential hazardous conditions and emergencies during flight, and are briefed about related safety and emergency procedures in accordance with regulatory requirements, orders and operations manual
- Passengers are advised of nature of emergency and the procedures and precautions to be followed
- Clear communication is established and maintained with passengers
- Passengers are managed during an emergency in accordance with regulatory requirements and workplace procedures
- Manage cargo
- Cargo is managed in accordance with regulatory requirements and workplace procedures
- Cargo calculations are completed in accordance with workplace procedures and regulatory requirements
- Dangerous goods are identified and procedures are applied to ensure safety and security of people and cargo