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Elements and Performance Criteria

1. Manage personal performance
2. Pre- and post-operational personal condition is managed to ensure safe and effective performance
3. Individual performance when conducting aviation operations is monitored against workplace standards, procedures and requirements
4. Degradation of physiological condition is recognised and appropriate strategies are implemented to ensure safe outcome of aviation operations
5. Degradation of psychological condition is recognised and appropriate strategies are implemented to ensure safe outcome of aviation operations
6. Sources of stress are identified and managed to maintain a safe aviation operating environment
7. Limitations to personal performance are communicated to crew/team to maintain a safe aviation operating environment
8. Communicate effectively within an aviation environment
9. Effective listening skills are applied
10. Questions are used to gain additional information
11. Information received is clarified/confirmed, interpreted, and accurately communicated or reported with due observation of ethics and protocols required of the operational environment
12. Communication is undertaken in varying situations with culturally diverse, familiar and unfamiliar individuals, teams and crews
13. Appropriate protocols and procedures are followed when using communications systems during routine and contingency aviation operations
14. Responses are sought and provided to others in a timely manner

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.
Aviation operations must include one or more of the following:	flight operations flight support operations ground operations multi-crew single pilot

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying effective listening techniques applying effective questioning techniques to obtain information and clarify information while communicating with others applying effective verbal and non-verbal communication techniques identifying symptoms of deterioration in own physiological condition that might endanger the safety of aviation operations and taking appropriate corrective action identifying symptoms of deterioration in own psychological condition that might endanger safety of aviation operations and taking appropriate corrective action implementing contingency plans maintaining compliance with relevant regulatory requirements including avoiding alcohol and drugs before and when conducting aviation operations managing and controlling individual symptoms of stress before and when conducting aviation operations managing aspects of lifestyle that may impact upon personal performance managing and monitoring own physical performance managing and monitoring own psychological performance modifying activities depending on workplace contingencies, situations and environments reading, interpreting and following relevant instructions, regulations, procedures, information and signs reporting and/or rectifying problems, faults or malfunctions promptly, in accordance with workplace procedures responding appropriately to cultural differences in the workplace working collaboratively with others working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

aspects of lifestyle that may adversely influence personal physiological condition aspects of lifestyle that may adversely influence personal psychological condition crew coordination: basic principles of crew coordination verbal and non-verbal communication factors barriers to communication listening skills assertion skills factors affecting decision-making processes communication: communication – attitude personality judgement leadership style leadership qualities poor crew coordination factors effects of stress on personal performance and ways of managing and controlling the various stressors that may impact on aviation operations: concepts of fatigue environmental stress symptoms, causes and effects ergonomics of control systems and instruments principles of stress management short and long-term stressor effects on performance stress and arousal interaction fitness for aviation operations relevant to own role: basic health health and fitness alcohol drugs blood donations hyperventilation atmospheric pressure changes anatomy of the ear vision, spatial disorientation and illusions motion sickness acceleration ‘g’ effects toxic hazards the atmosphere and associated problems hypoxia human factors considerations human factors that may influence personal performance during aviation operations relevant sections of Civil Aviation Safety Regulations (CASRs) and Civil Aviation Orders related to human factors and human performance relevant work health and safety (WHS)/occupational health and safety (OHS) procedures and regulations.

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