Elements and Performance Criteria
- Comply with national and international legal obligations
- Sources of information on the legal obligations of an aircraft operator and staff during check-in are identified and accessed in accordance with workplace procedures
- An understanding of the legal obligations of an aircraft operator and staff during check-in is developed and applied to day-to-day work in the aviation industry
- Compliance is maintained with the legal obligations that bind an aircraft operator and staff during check-in
- Comply with local laws and regulations
- Relevant national/state/territory work health and safety (WHS)/occupational health and safety (OHS) laws and regulations are correctly identified and applied in day-to-day work to ensure compliance, in accordance with workplace procedures
- Relevant customs and quarantine regulations are correctly identified and appropriate action is taken in day-to-day work to ensure compliance as required
- Appropriate advice is provided to passengers on customs and quarantine regulations as required
- Compliance is maintained with local laws and regulations while providing check-in services in all ports serviced by airline operator
- Comply with established industrial relations practices and requirements
- Sources of information on established industrial relations practices and requirements relevant to the aviation industry are identified and accessed in accordance with workplace procedures
- An understanding of the established industrial relations practices and requirements relevant to the aviation industry is developed and applied to day-to-day work during passenger service operations
- An understanding of the employer/employee obligations and responsibilities is developed and applied to day-to-day work during passenger service operations