REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant national and international regulations pertaining to passenger checkin services for commercial domestic and international aircraft flights

Relevant OHampS health quarantine customs and security procedures and regulations

Relevant equal opportunity and antidiscrimination regulations

Workplace procedures and policies related to passenger checkin services for commercial domestic and international aircraft flights

Emergency and security procedures

Principles of Crew Resource Management CRM and Human Factors HF related procedures

Requirements of relevant regulations and legislation relevant to checkin services

The industrial award systemtrade union system as applicable

The trade union system

The concepts of arbitration and conciliation where applicable

Principles of enterprise bargaining where applicable

Employeremployee obligations and responsibilities

Relevant industrial relations institutions organisations and their functions

Workplace and government policy on smoking on or in the vicinity of aircraft

Workplace and government policy on the use of mobile phones or other electronic devices on or in the vicinity of aircraft

Required skills

Communicate effectively with others when implementing regulations and policies during checkin procedures

Read and interpret instructions regulations procedures and other information relevant to regulations and policies during checkin procedures

Interpret and follow operational instructions and prioritise work

Complete documentation related to regulations and policies during checkin procedures

Operate electronic communication equipment to required protocol

Work collaboratively with others when implementing regulations and policies during checkin procedures

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may occur when implementing regulations and policies during checkin procedures in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unexpected events that may arise when implementing regulations and policies during checkin procedures

Apply precautions and required action to minimise control or eliminate hazards that may exist during the implementation of regulations and policies during checkin procedures

Monitor and anticipate operational problems and hazards and take appropriate action

Monitor work activities in terms of planned schedule

Modify activities dependent on differing workplace contingencies situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Adapt to differences in equipment and operating environment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OHampS standards

Implement OHampS procedures and relevant regulations

Identify and correctly use equipment required to conduct the implementation of regulations and policies during checkin procedures

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Check-in service may be provided:

Performance may be demonstrated on:

An understanding of the employer/employee obligations and responsibilities may include but is not limited to:

Persons consulted may include:

Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:

Information/documents may include:

Applicable regulations and legislation may include: