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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Carry out safety procedures
  2. Follow flight crew directions
  3. Aid and assist passengers during an emergency
  4. Carry out administrative procedures

Required Skills

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant sections of regulations pertaining to the integrated safety responsibilities and roles of aircrew

Relevant OHampS hygiene and environmental procedures and regulations

Relevant customs quarantine equal opportunity and antidiscrimination regulations

Principles of passenger and aircraft safety

Airline and regulatory standards and procedures for maintaining safety requirements during aircraft cabin operations

Procedures to be followed during safety demonstrations and emergencies

Hazard identification and mitigation procedures and related regulatory requirements

Crew Resource Management CRW principles

Relevant airline administrative procedures

Cabin features safety equipment and amenities for various types of aircraft

Risks that exist during aircraft flight and related risk control procedures and precautions

Problems that may occur when maintaining safety requirements during aircraft cabin operations and appropriate action that should be taken in each case

Basic knowledge of aviation medicine the atmosphere and hypoxia

Required skills

Communicate effectively with others when maintaining the safety of people and aircraft

Read and interpret instructions regulations procedures and other information relevant to the safety of people and aircraft

Interpret and follow operational instructions and prioritise work

Complete documentation related to the safety of people and aircraft

Operate electronic communication equipment to required protocol

Work collaboratively with others when maintaining the safety of people and aircraft

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may occur when maintaining the safety of people and aircraft in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unexpected events that may arise when maintaining the safety of people and aircraft

Apply precautions and required action to minimise control or eliminate hazards that may exist when maintaining the safety of people and aircraft

Monitor and anticipate operational problems and hazards and take appropriate action

Monitor work activities in terms of planned schedule

Modify activities dependent on differing workplace contingencies situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Adapt to differences in equipment and operating environment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OHampS standards

Implement OHampS procedures and relevant regulations

Identify and correctly use equipment required to maintain the safety of people and aircraft

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Integrated activities to maintain the safety of passengers, aircrew and aircraft may be provided:

on any aircraft type in commercial service

during short and/or long haul services

in any allowable operating and weather conditions

in accordance with regulatory and operational requirements

Performance may be demonstrated:

in an approved cabin service simulator

in a suitably simulated work environment

on a passenger-carrying aircraft

Resources required when maintaining the safety of passengers and aircraft may include but are not restricted to:

safety instruction sheets

safety demonstration videos

first aid kit/equipment

aircraft intercom and communications equipment

lifejackets, life rafts, seat cushions

defibrillator

escape devices

personal breathing equipment

oxygen equipment including masks, fixed, portable

fire fighting equipment

restraint equipment

survival equipment

emergency lighting equipment

Types of aircraft emergencies may include but are not limited to:

depressurisation of cabin

severe air turbulence

loss of aircraft power

malfunctioning aircraft equipment

collision

ditching of aircraft

emergency landing

explosion or fire on aircraft

illness or injury amongst passenger(s) or crew

smoke/fire in cabin

aborted takeoff

disruptive/unruly passengers

Persons consulted/interacted with when maintaining the safety of passengers and aircraft may include:

passengers

other aircrew members

emergency services personnel

ground staff

Dependent on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

standard operating procedures

Information/documents may include:

sections of regulations pertaining to the safety responsibilities and roles of cabin crew

airline procedures and instructions and job specification

pre-flight safety demonstration procedures

cabin safety checklists and procedures

Air Safety Incident Reports (ASIRs)

Australian Transport Safety Bureau (ATSB) safety reports

enterprise specific safety reports

emergency procedures

flight passenger schedules

induction and training materials

conditions of service, legislation and industrial agreements including workplace agreements and awards

Applicable regulations and legislation may include:

Civil Aviation Act

relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO) pertaining to the integrated safety responsibilities and roles of aircrew

relevant Australian Civil Aviation Safety Regulations and Civil Aviation Orders pertaining to the integrated safety responsibilities and roles of aircrew

relevant OH&S legislation

relevant food handling and hygiene legislation

equal opportunity and anti-discrimination legislation

relevant Australian Standards

industrial relations and workplace compensation legislation