REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant sections of Civil Aviation Safety Regulations and Civil Aviation Orders

Relevant OHampS environmental protection procedures and regulations

Airline procedures for responding to an abnormal or emergency situation on an aircraft including fire response and aircraft evacuation

Crew Resource Management CRM principles

Procedures to be followed during safety demonstrations

Action to be taken in response to instructions from senior crew members during various abnormal or emergency situations that may occur on an aircraft

Airline administrative procedures

Cabin emergency features and equipment for various types of aircraft

Risks that exist during abnormal and emergency situations on an aircraft and related risk control procedures and precautions

Problems that may occur during abnormal and emergency situations on an aircraft and appropriate action that should be taken in each case

Required skills

Communicate effectively with others when responding to abnormal and emergency situations within the aircraft

Read and interpret instructions regulations procedures and other information relevant to abnormal and emergency situations within the aircraft

Interpret and follow operational instructions and prioritise work

Complete documentation related to abnormal and emergency situations within the aircraft

Operate electronic communication equipment to required protocol

Work collaboratively with others when responding to abnormal and emergency situations within the aircraft

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may occur when responding to abnormal and emergency situations within the aircraft in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unexpected events that may arise when responding to abnormal and emergency situations within the aircraft

Apply precautions and required action to minimise control or eliminate hazards that may exist during abnormal and emergency situations within the aircraft

Monitor and anticipate operational problems and hazards and take appropriate action

Monitor work activities in terms of planned schedule

Modify activities dependent on differing workplace contingencies situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Adapt to differences in equipment and operating environment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OHampS standards

Implement OHampS procedures and relevant regulations

Identify and correctly use equipment required to respond to abnormal and emergency situations within the aircraft

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Responses to emergency and abnormal situations may be required:

Performance may be demonstrated:

Examples of abnormal or emergency cabin service situations may include:

Workplace operational procedures may include but are not limited to:

Evacuation procedures may include but are not limited to:

Fire procedures may include:

Persons consulted may include:

Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:

Information/documents may include:

Applicable regulations and legislation may include: