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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Manage error
   • Error prevention techniques are applied
   • Errors are recognised and rectified
   • Undesired states, resulting from errors, are recovered
   • Personal responsibility for own errors is acknowledged
2. Maximise personal performance
   • Factors affecting individual human performance are monitored and managed
3. Assertive communication is used effectively
4. Personal workload is regulated by prioritising work tasks
5. Human machine interface (HMI) is optimised to enhance human performance
6. Decisions taken to manage overall performance are employed
   • Error prevention techniques are applied
7. Errors are recognised and rectified
8. Undesired states, resulting from errors, are recovered
9. Personal responsibility for own errors is acknowledged
10. Participate as a team member
    • Roles and responsibilities of others are considered and responded to appropriately
11. Duty of care towards others is applied
12. Situational leadership and followership skills are applied to increase team output

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

acknowledging, inquiring and observing when managing human performance adhering to standard operating procedures allocating attention according to priorities applying reasoning and decision making communicating effectively with others listening actively managing operating environment in accordance with standard operating procedures reporting and rectifying identified problems promptly requesting assistance from others as required responding to stressful situations with a considered and measured approach taking actions to mitigate effects of external threats to personal performance working systematically with required attention to detail.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

decision making techniques duty of care principles and application fatigue management systems and the effects of shift work human machine interface (HMI) setup to enhance performance incident and accident causation models just culture policy and principles, including individual and organisational accountabilities surrounding the reporting and investigation of air traffic service attributable safety occurrences medical requirements for an air traffic controller licence, including responsibilities for fitness for duty physiological factors affecting human performance principles and practices for leadership and followership within work teams psychological factors affecting human performance recency and currency requirements regulatory requirements covering length of shift and break requirements relevant legislation and workplace procedures relevant work health and safety (WHS)/occupational health and safety (OHS) procedures and regulations threat and error management.

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