This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Principles of equal employment opportunity EEO and antidiscrimination legislation as they apply to individual employees

Recognition of the different cultural groups in Australian society

Basic knowledge of the culture of Australias indigenous and nonindigenous peoples

Recognition of various international customer groups as appropriate to the sector and individual workplace

Principles that underpin cultural awareness

Knowledge of what it means to be culturally aware

Typical crosscultural misunderstandings and problems that can occur in the workplace and appropriate ways of dealing with them

Required skills

Communicate effectively with others when working in a socially diverse environment

Read and interpret instructions procedures information and signs relevant to working in a socially diverse environment

Interpret and follow operational instructions and prioritise work

Complete documentation related to working in a socially diverse environment

Work collaboratively with others in a socially diverse environment

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may occur when working in a socially diverse environment in accordance with regulatory requirements and workplace procedures

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

Cultural differences may include but are not limited lo those of the following nature (examples only):

Possible cultural differences may include but are not limited to:

Attempts to overcome language barriers may be made to:

Outside organisations may include but are not limited to:

Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:

Information/documents may include:

Applicable legislation may include: