Elements and Performance Criteria
- Research information about airline destinations
- Appropriate sources of information about airline destinations for relevant routes are identified
- Reference material is accessed from identified sources and organised in a form suitable for use when responding to passenger requests on aspects of airline destinations in accordance with customer expectations
- Appropriate persons are consulted for advice and assistance in researching information about airline destinations
- Respond to requests for information about airline destinations
- Requests for information about airline destinations are courteously received and interpreted
- Accurate, current and relevant information about airline destinations is provided at a level and depth appropriate to passenger needs
- Where a response cannot be immediately provided to passenger requests, assistance and advice is sought from appropriate airline personnel or passenger is courteously referred to appropriate sources where they may be able to obtain the required information
- Information is presented in a manner that shows sensitivity to both host and visiting cultures